Advanced Flash Components offers Premium Support and Consulting for each purchase. All components for your project purchase are covered for their lifetime, no matter what you may do with them now or in the future. We will assist you in creating examples and modifying your project to suit your requirements. We may even add features that you desire and that are deemed in the interests of a wider audience. It depends on what you want to do with your project, we are here to make you successful. We will answer all requests within 12 hours via email and provide Skype voice support via an Adobe Connect session if necessary to get you going. You will receive an email detailing all the direct communication venues available to you, along with our sincere promise of satisfaction for the additional services you are purchasing.
- Minimum 12 Hour Monday through Saturday response time – We traditionally answer within hours or minutes of an email requesting support, now we are backing this with a stated policy for Premium Support Members.
- We will instruct beginners on how to accomplish what they know they want to do, but don’t have the skills to complete.
- We will provide you with multiple ways to contact us in real-time: Skype chat, Skype Voice, email and if you need verbal consulting, a phone line to discuss larger project needs with an expert.
- We will help you troubleshoot your projects, review your code and suggest improvements if needed.
- You will receive discounts on Customization requests and if you want us to deliver your project from start to finish, we will also do so at a discount.
