message: "We are sorry but we don't have maps at this zoom level for this region" displayed when it shouldn't

Bug ID: 0000000054

Item Type:	BUG	Component:	UMap (AS 3.0)
Reproduced:	Sometimes	Severity:	Major
Priority:	N/A	Component Version:
Status:	NEW	Last Update:	Jan 24, 2008 01:09
Summary:	message: "We are sorry but we don't have maps at this zoom level for this region" displayed when it shouldn't
Description:	Hello, AFComponents team, I have been using your gMap As2 component for some time and I like it very much, but I have a problem. For a certain zoom level sometimes it loads images and works ok, but other times, for the same location and same zoom level it doesn't. Lately it never shows imagery in places where it used to. I was hoping that if I switch to the As3 component this problem would be fixed, but it isn't. I even have a screenshot of the As3 component on your site, with a zoom level that shows almost the whole world map, and it displays the "we don't have maps at this zoom level " message covering the North American continent, and Atlantic Ocean. I would attach it to this message but I don't see where that is possible. Please tell me if there is any way to fix this on my side, or if there is any chance of it getting fixed by you. Best regards, Silviu Straliciuc

Communique

dmitry (Administrator): Mar 13, 2008 00:54 post#0000000056

This is probably an internet connection problem you're experiencing. Can you state your OS and the browser you're using. Also please update Flash player to the latest version available, and see if the bug remains.

Evelyne Cayrol [sebert]: Jun 20, 2008 15:56 post#0000000062

I have had exactly the same problem for the last month and my internet connection is ok. Could you see if there is a way to solve this issue please. One of my websites is here: http://www.les-gourmets.com go to "Acces". I have the same problem with all my flash websites using this component....